Alaska Airlines Sr Product Owner, Loyalty in Seattle, Washington


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.


Role Summary Alaska Airlines is seeking a senior product owner to drive delivery of key functionality for our $3 billion, multi-channel e-commerce business including, our mobile apps, and other customer-facing experiences. The successful candidate will partner with product managers to translate product strategy into a detailed, prioritized backlog of user stories. Serving as the Product Owner role in the Scrum process, she/he will collaborate with an agile delivery team to implement, measure, and learn from the improvements they have made.

Scope & Complexity This individual contributor position manages execution of the e-commerce product feature and delivery roadmap for Alaska Airlines. Develop and implement up to a 6 month roadmap aligned to KPI's that integrates both internal and external stakeholder requirements. This role has a significant impact on driving and creating hassle-free customer-facing experiences.

Key Duties Drive Product Delivery

  • Supports product strategy by forming a backlog of features and user stories for use by a Scrum delivery team.

  • Articulates requirements for each user story with detailed acceptance criteria.

  • Owns prioritization of the product backlog, constantly optimizing for business value, guest satisfaction, required investment, and delivery risk.

  • Effectively uses data and insights from multiple sources that benefits the business and our guests

  • Relentlessly pursues incremental delivery by looking for ways to meet business goals and learn from guests through frequent, measurable enhancements.

  • Works collaboratively and uses best practices with the delivery team to support backlog refinement, sprint planning, and long term release planning.

  • Monitors and improves product health.

  • Ensures completed stories meet acceptance criteria by reviewing test plans, the output of automated testing or, where necessary, contributing to manual testing efforts.

  • Prioritize and collaborate in resolution of customer issues and defects.

  • Provides support during system outages or emergency situations including occasional 24x7 on-call duties.

  • Seek and improve processes across the entire product team.

  • Effectively communicates with team members, stakeholders, and all levels of management.

  • Leads the demonstration of new features to stakeholders.

  • Provides direction, mentorship, and coaching to junior Product Owners.

  • Provides vendor management oversight as needed.

  • Stays abreast of e-commerce and aviation industry trends and presents compelling competitive analysis for feature development.

  • Stays current and applies product development and agile delivery practices.

Job-Specific Experience, Education & Skills Required

  • A minimum of 4 years of experience as a business analyst, product owner, or other relevant experience.

  • A minimum of 2 years of product owner experience working in partnership with a delivery team using Scrum.

  • Experience influencing cross-functional teams successfully.

  • Experience using digital analysis tools such as Omniture.

  • Strong knowledge of current technology architectures and vendor systems that support the product.

  • Strong knowledge of analytic systems and can retrieve data insights through SQL and back end systems.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Authorized to work in the U.S.


  • A Bachelor of Arts or a Bachelor of Science degree, with a focus in computer science or a related discipline.

  • 4 years working directly with web and mobile e-commerce businesses exceeding $1MM in revenue per year.

  • Significant experience working on large CONSUMER e-commerce businesses.

  • Knowledge of the airline and/or travel industries and related technologies.

  • Deep working knowledge of lean concepts.

Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.


The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

Job ID: 32497

Location: Seattle, WA

Full/Part Time: Full-Time

Regular/Temporary: Regular