Alaska Airlines Customer Service Agent in Seattle, Washington
WHAT WE'RE ABOUT
We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Processing and securing passenger luggage
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Other duties as assigned
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
High school diploma or equivalent required
Must be at least 18 years old
Must be authorized to work in the U.S.
Two years of customer service or community service experience required
Possess excellent communication skills (both verbal and written)
Possess exceptional interpersonal skills
Type at least 25 WPM required
Ability to consistently lift 50 pounds required
Flexible to work varied shifts, weekends, holidays required
Able to participate in paid training required
Able to learn and operate a computerized reservation system
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment"
The Customer Services Agent (CSA) works in a fast-paced environment assisting customers with travel needs, such as answering inquiries, ticketing, checking-in passengers, and boarding flights.
Scope & Complexity
- This position supports customer services activities for Alaska Airlines.
Assists customers with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
Sells tickets and ensures cabin accommodations.
Performs computer and paperwork tasks.
Evaluates and prepares flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Performs boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Operates, including driving, jet bridge.
Processes and secures passenger luggage.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete customer satisfaction.
Performs other duties as assigned.
A minimum of 2 years of customer service or community service experience.
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
Typing speed of at least 25 WPM.
Flexibility to work varied shifts (e.g., weekends, holidays).
Ability to participate in paid training.
Ability to learn and operate a computerized reservation system.
Ability to adapt to performing work according to set procedures.
Ability to anticipate needs of others in a fast paced environment.
Must have a valid Driver's license and Current Passport or Enhanced Driver's license at time of hire.
Minimum age of 18.
Must be authorized to work in the U.S.
Job-Specific Leadership Expectations
- Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
- High school diploma or equivalent is required.
$12.65 per hour
Medical, dental, and vision benefits
401k retirement plan
Monthly and Annual profit sharing programs
Flight privileges on Alaska Airlines and Horizon Air!
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 34998
Location Seattle, WA
FLSA Status Nonexempt
Full/Part Time Full-Time