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Alaska Airlines Inflight Supervisor in San Diego, California

WHAT WE'RE ABOUT

We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.

POSITION INFORMATION

Role Summary

The Inflight Supervisor oversees the daily operation of Inflight Bases. As a people leader, the Inflight Supervisor ensures Flight Attendants meet performance objectives including safety, reliability, and customer satisfaction.

Scope & Complexity

This position supervises inflight personnel and activities for Alaska Airlines.

Key Duties

  • Lead a group Flight Attendants to meet performance objectives including safety, reliability, and customer services.

  • Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.

  • Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.

  • Influence culture of team through action, presence, and reinforcement of behaviors.

  • Manage base administrative functions, including: customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.

  • Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.

Job-Specific Experience, Education and Skills

Required

  • 3 years of customer service experience.

  • 2 years of airline or leadership experience.

  • Bachelors degree, or an additional two years of training/experience in lieu of this degree.

  • Ability to complete Alaska Airlines initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.

  • Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.

  • Able to swim 90 feet assisted with a life vest.

  • Body size cannot exceed specific aircraft dimensions (example: jump seat, harness without modification, cabin aisle and emergency exits).

  • Must be able to meet the company's grooming, uniform and appearance standards.

  • Able to demonstrate the physical ability to perform the duties of a flight attendant.

  • Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation.

  • Must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates.

  • Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.

  • Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.).

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Preferred

  • Inflight or previous leadership experience.

  • Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.

  • Demonstrated professionalism, reliability, and the ability to work well under pressure.

  • Demonstrated enthusiasm, team spirit, and congeniality.

  • Excellent written, verbal, and interpersonal communication skills.

  • Demonstrates strong critical decision making and situational judgment skills.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

START YOUR NEW JOURNEY NOW

Submit your application by 05/19/2019 11:59pm (Pacific Time). We'll be happy to see it.

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 33679

Location San Diego, CA

FLSA Status Exempt

Full/Part Time Full-Time

Regular/Temporary Regular

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