Alaska Airlines Customer Service Agent in Mazatlan, Mexico
WHAT WE'RE ABOUT
We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Processing and securing passenger luggage
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Other duties as assigned
Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
This is a part-time position with 20 hours per week
The hours of operation are 1:30PM - 5:30PM
High school diploma or equivalent required
Must be at least 18 years old
Must be a Mexican citizen with the legal right to accept employment in Mexico required
Two years of customer service or community service experience required
Must be fluent in Spanish and English required
Possess exceptional interpersonal skills
Type at least 25 WPM required
Flexible to work varied shifts including weekends and holidays required
Able to participate in paid training in Seattle, WA required
Able to learn and operate a computerized reservation system
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment
The monthly salary is $7,500 MXN
Medical and life insurance
Vacation and Christmas Bonuses
Additional compensation for transportation and cost of living
START YOUR NEW JOURNEY NOW
Submit your application by 5/19/19 11:59pm (Pacific Time). We'll be happy to see it.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 34688
Location Mazatlan, Mexico
FLSA Status No FLSA Required