Alaska Airlines Contract Service Lead in Lihue, Hawaii
WHAT WE'RE ABOUT
We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.
Responsible for supervising the Customer Service, Ramp, Operations and Cargo functions
Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment
Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future
Maintain involvement in customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded
Evaluate individual work performance and provide necessary feedback
Monitor compliance with FAA and company regulations and periodically reviewing applicable documents
Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed)
Represent Alaska Airlines Customer Service-Airports at various meetings with the Vendors, Airport and other airlines
Assist budgetary controls and accountable documents
Assist with station audits and compliance
The Contract Service Lead will not be responsible for Alaska Airlines employment decisions and/or the administration of discipline
Other duties as assigned
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring
High school diploma or equivalent required
Two years airline experience with proven skills in station operations, including
one of the following areas: passenger service, cargo handling, fleet service, and ground operations required
Experience with agent scheduling and budget controls preferred
Experience with coaching employees on performance related issues preferred
Working knowledge of Image preferred
Able to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments required
Proven ability to tactfully communicate with others required
Position to begin within two weeks of the interview process required
Must be flexible to work weekends, holidays and various shifts required
Minimum age of 18
Must be authorized to work in the U.S.
$12.65/hr, plus a differential of $6.25 per hour. After one year in the CSL role, the differential will increase to $8.25 per hour.
START YOUR NEW JOURNEY NOW
Submit your application by 05/20/2019 11:59pm (Pacific Time). We'll be happy to see it.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.
Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.
Job ID 33670
Location Lihue, HI
FLSA Status Nonexempt
Full/Part Time Full-Time