Alaska Airlines Customer Service Agent in Cordova, Alaska
WHAT WE'RE ABOUT
We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
Processing and securing passenger luggage
May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
Other duties as assigned
Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
High school diploma or equivalent required
Must be at least 18 years old
Must be authorized to work in the U.S.
Two years of customer service or community service experience required
Possess excellent communication skills (both verbal and written)
Possess exceptional interpersonal skills
Type at least 25 WPM required
Ability to consistently lift 50 pounds required
Flexible to work varied shifts, weekends, holidays required
Able to participate in paid training required
Able to accept a starting pay of $__ per hour (may vary depending on location) required
Able to learn and operate a computerized reservation system
Able to adapt to performing work according to set procedures
Able to anticipate needs of others in a fast paced environment
The position pays per union agreement. This position pays per union agreement $21.15 per hour (varies by location)
START YOUR NEW JOURNEY NOW
Submit your application by Friday, Jan. 18th, 2019, at 11:59pm (Pacific Time). We'll be happy to see it.
EQUAL EMPLOYMENT OPPORTUNITY
Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Job ID: 33022
Location: Cordova, AK